Privacy Policy

Last Updated: October 20, 2025

At Interstellar Networking Technology Co., Ltd., we are committed to protecting your privacy and being transparent about how we handle your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding your personal data.

We protect your personal data in accordance with leading global privacy laws, including the GDPR, CCPA, and UK Data Protection Act. Safeguarding your privacy is the foundation of our business, and we are committed to maintaining your trust.

Privacy at a Glance

What We Collect

Account info, order data, usage analytics, cookies

Why We Collect

Process orders, improve service, legal compliance

Your Rights

Access, correct, delete, port, object to processing

Data Security

Encryption, access controls, regular audits

Data Sharing

Service providers only - we never sell your data

1. Data Controller

The data controller responsible for your personal information is:

Company Name: Interstellar Networking Technology Co., Ltd.

Registered Address: 22222222222

Email: [email protected]

Phone: 11111111111

Website: savbdgtdlr.shop

For data protection inquiries, requests to exercise your rights, or privacy-related concerns, please contact our Data Protection Officer at: [email protected]

What is a Data Controller? The data controller is the organization that determines how and why your personal data is processed. As the data controller, we are responsible for ensuring your data is handled lawfully, fairly, and transparently in accordance with applicable privacy laws.

2. Information We Collect

We collect different types of information to provide, maintain, and improve our services. Below is a comprehensive overview of the data we collect:

Account Information

  • Full name
  • Email address
  • Password (encrypted)
  • Phone number
  • Date of birth (if required)
  • Account preferences

Order Information

  • Billing address
  • Shipping address
  • Order history
  • Payment information (tokenized)
  • Transaction details

Communication Data

  • Customer service messages
  • Email correspondence
  • Product reviews and ratings
  • Survey responses
  • Marketing preferences

Technical Data

  • IP address
  • Browser type and version
  • Device type and ID
  • Operating system
  • Screen resolution
  • Language preferences

Usage Data

  • Pages viewed
  • Time spent on pages
  • Click patterns
  • Search queries
  • Referring URLs
  • Product browsing history

Location Data

  • Approximate location (IP-based)
  • Shipping/delivery locations
  • Store location preferences
  • Timezone information

Information from Third Parties

We may also receive information from third-party sources:

  • Payment Processors: Transaction verification and fraud prevention data
  • Shipping Carriers: Delivery status and tracking information
  • Social Media Platforms: If you choose to connect your social media accounts (with your permission)
  • Fraud Prevention Services: Risk assessment data to protect against fraudulent transactions
  • Marketing Partners: Information about ad campaign effectiveness (anonymized where possible)

Important: We do not collect sensitive personal data (such as health information, racial or ethnic origin, political opinions, religious beliefs, biometric data, or genetic data) unless specifically required by law or with your explicit consent.

3. How We Use Your Information

We only process your personal data when we have a valid legal basis to do so. Depending on your location and applicable law (including GDPR for EU/EEA users, CCPA for California residents, and other regional privacy laws), we rely on the following legal bases:

3.1 Order Processing and Fulfillment

Legal Basis: Contract Performance / Contractual Necessity

Processing your data is necessary to fulfill our contract with you:

  • Processing and confirming your orders
  • Processing payments and preventing fraud
  • Arranging shipping and delivery
  • Tracking shipments and delivery status
  • Handling returns, refunds, and exchanges
  • Managing your account

3.2 Customer Service and Support

Legal Basis: Contract Performance and Legitimate Interest

  • Responding to your inquiries and questions
  • Providing technical support
  • Resolving disputes and complaints
  • Troubleshooting problems
  • Communicating about your orders

3.3 Marketing and Personalization

Legal Basis: Consent (for direct marketing) and Legitimate Interest (for other marketing activities)

  • Sending promotional emails and newsletters (requires consent where applicable)
  • Personalizing your shopping experience
  • Providing product recommendations based on your browsing history
  • Showing relevant advertisements
  • Conducting surveys and market research
  • Informing you about new products or services

You can opt-out: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails, adjusting your account preferences, or contacting us.

3.4 Legal Compliance and Security

Legal Basis: Legal Obligation and Legitimate Interest

  • Complying with legal and regulatory requirements (tax, accounting, consumer protection laws)
  • Detecting, preventing, and investigating fraud
  • Protecting our rights, property, and safety
  • Enforcing our terms and conditions
  • Maintaining security and preventing abuse
  • Responding to legal requests from authorities

3.5 Website and Service Improvement

Legal Basis: Legitimate Interest

  • Analyzing website usage patterns and trends
  • Understanding customer preferences and behavior
  • Improving our products, services, and website functionality
  • Testing new features and functionality
  • Conducting A/B testing and optimization
  • Measuring performance and effectiveness

Balancing Interests: When we rely on legitimate interest as a legal basis, we carefully balance our interests against your rights and freedoms. You have the right to object to processing based on legitimate interest at any time. For California residents, you have specific rights under CCPA (see Section 7).

4. Data Sharing and Disclosure

We Do Not Sell Your Data: We will never sell, rent, or trade your personal information to third parties for their marketing purposes. Your privacy is not for sale. (California residents: we do not sell personal information as defined by CCPA.)

We may share your personal information only in the following circumstances:

4.1 Service Providers and Business Partners

We share data with trusted third-party service providers who help us operate our business. These providers are contractually obligated to protect your data and use it only for the purposes we specify:

  • Payment Processors: To process credit card payments and verify transactions securely (e.g., Stripe, PayPal, Adyen)
  • Shipping Carriers: To deliver your orders (e.g., DHL, FedEx, UPS, national postal services)
  • Cloud Storage Providers: To securely store and backup data (e.g., AWS, Google Cloud, Microsoft Azure)
  • Email Service Providers: To send order confirmations, shipping notifications, and marketing emails (with consent)
  • Analytics Providers: To analyze website usage and performance (e.g., Google Analytics)
  • Marketing Platforms: To manage email campaigns and customer communications
  • Customer Service Tools: To provide support and manage inquiries
  • Fraud Prevention Services: To detect and prevent fraudulent transactions

4.2 Legal Requirements and Protection

We may disclose your information when required by law or to protect our rights:

  • In response to legal processes (court orders, subpoenas, search warrants)
  • To comply with applicable laws and regulations
  • To respond to requests from government authorities
  • To enforce our terms and conditions
  • To protect our rights, property, or safety, or that of others
  • To investigate potential fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the successor entity. We will notify you via email or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when you give us explicit consent to do so, such as when you choose to connect with social media platforms or participate in partner promotions.

Recipient Type Purpose Data Shared
Payment Processors Process payments Payment details, billing address, order amount
Shipping Carriers Deliver orders Name, shipping address, contact details, order details
Email Providers Send communications Email address, name, order information
Analytics Services Analyze usage Technical data, usage data (often anonymized)
Fraud Prevention Detect fraud Transaction data, device data, IP address

5. International Data Transfers

Your personal data may be transferred to and processed in countries outside your home country, including countries that may not provide the same level of data protection as your jurisdiction.

Safeguards for International Transfers

When we transfer your data internationally, we ensure appropriate safeguards are in place:

  • EU/EEA Transfers: Standard Contractual Clauses (SCCs) approved by the European Commission, or transfers to countries with adequacy decisions (e.g., UK, Switzerland, Japan)
  • UK Transfers: International Data Transfer Agreement (IDTA) or Addendum to SCCs approved by the UK ICO
  • Other Transfers: Appropriate safeguards as required by local laws, including binding corporate rules and certification schemes
  • US Transfers: EU-U.S. Data Privacy Framework (DPF) for certified organizations, or Standard Contractual Clauses

Your Right to Information: You can request information about the specific safeguards used for transfers to particular countries by contacting us at [email protected].

Countries Where We Transfer Data

We may transfer data to service providers located in:

  • United States (cloud storage, payment processing, analytics)
  • United Kingdom (customer support, data processing)
  • Switzerland (secure data storage)
  • Canada (customer service, data processing)
  • Other countries where our service providers operate with appropriate safeguards

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law:

Data Type Retention Period Reason
Account Information Until account closure + 90 days Account management and backup
Order and Transaction Data 7-10 years after purchase Tax, accounting, and legal compliance (varies by jurisdiction)
Marketing Communications Until consent withdrawal or 3 years of inactivity Marketing purposes (with consent)
Website Analytics 14-26 months Usage analysis and optimization
Customer Service Records 3 years after last interaction Quality assurance and dispute resolution
Cookies Varies by type (see Cookie Policy) Functionality and analytics
Fraud Prevention Data Up to 6 years Fraud detection and legal protection

After the Retention Period

Once the retention period expires, we will:

  • Securely delete your personal data from our active systems
  • Anonymize the data so it can no longer identify you
  • Archive data in a secure, restricted environment if required by law

Important: Some data may be retained in backup systems for a limited period (typically 30-90 days) after deletion from active systems. This ensures we can recover data in case of technical failures.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you have comprehensive rights regarding your personal data. These rights may vary by jurisdiction:

Rights for EU/EEA Residents (GDPR)

Right of Access

You can request a copy of all personal data we hold about you. We will provide this in a commonly used format within one month.

Right to Rectification

You can request correction of inaccurate or incomplete personal data. You can also update most information directly in your account settings.

Right to Erasure

You can request deletion of your personal data (the "right to be forgotten"). This applies in certain circumstances, such as when data is no longer necessary or consent is withdrawn.

Right to Restriction

You can request that we limit how we use your data in certain situations, such as while we verify data accuracy or assess a legitimate interest claim.

Right to Data Portability

You can receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we have compelling legitimate grounds.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time. This won't affect the lawfulness of processing before withdrawal.

Right to Lodge a Complaint

You can file a complaint with your local data protection supervisory authority if you believe your rights have been violated.

Right to Automated Decisions

You can request human intervention in decisions made solely by automated processing that significantly affect you.

Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know: Request information about the personal data we collect, use, disclose, or sell
  • Right to Delete: Request deletion of your personal data (subject to exceptions)
  • Right to Opt-Out: Opt-out of the sale or sharing of personal data (we do not sell data)
  • Right to Correct: Request correction of inaccurate personal data
  • Right to Limit Use: Limit use of sensitive personal information
  • Right to Non-Discrimination: Not receive discriminatory treatment for exercising your rights

Rights for Other Jurisdictions

Depending on your location, you may have similar rights under other privacy laws (UK GDPR, Brazil LGPD, Canada PIPEDA, etc.). Please contact us to learn about your specific rights.

How to Exercise Your Rights

To exercise any of these rights, please:

  • Email us: [email protected]
  • Log into your account: Manage many settings directly
  • Contact our Data Protection Officer: For complex requests

Response Time: We will respond to your request within the timeframes required by applicable law (typically one month for GDPR, 45 days for CCPA). For complex requests, we may extend this period and will inform you of the delay.

Verification: To protect your privacy, we may ask you to verify your identity before fulfilling your request.

No Fee: Exercising your rights is free of charge, unless your request is manifestly unfounded or excessive.

Easy Access: You can access, update, or delete much of your personal information directly through your account settings at any time without contacting us.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze usage, and deliver personalized content. Cookie consent requirements vary by jurisdiction (GDPR for EU/EEA, ePrivacy Directive, CCPA for California, etc.).

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, we're here to help:

Company: Interstellar Networking Technology Co., Ltd.

Registered Address: 22222222222

Email: [email protected]

Phone: 11111111111

Website: savbdgtdlr.shop

Data Protection Officer: [email protected]

Response Times

  • General Inquiries: We aim to respond within 2-3 business days
  • GDPR Requests (EU/EEA): Within one month (may be extended to three months for complex requests)
  • CCPA Requests (California): Within 45 days (may be extended to 90 days)
  • Other Jurisdictions: Within timeframes required by applicable local laws
  • Urgent Security Issues: We prioritize and respond as quickly as possible

15. Your Right to Lodge a Complaint

If you believe we have not handled your personal data properly or have violated your privacy rights, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

EU/EEA Data Protection Authorities

You can contact your local data protection authority in the EU/EEA country where you reside, work, or where the alleged infringement occurred.

European Data Protection Board: https://edpb.europa.eu/about-edpb/board/members_en

Other Jurisdictions

  • UK: Information Commissioner's Office (ICO) - ico.org.uk
  • Switzerland: Federal Data Protection and Information Commissioner (FDPIC)
  • California: California Attorney General's Office - oag.ca.gov/privacy
  • Canada: Office of the Privacy Commissioner of Canada (OPC)
  • Australia: Office of the Australian Information Commissioner (OAIC)

We Encourage Direct Contact First: While you have the right to lodge a complaint with a supervisory authority at any time, we encourage you to contact us first so we can try to resolve your concerns directly.